CHOKAS JEWELRY

 

  1. What are the raw materials used by Chokas Jewelry?

Chokas Jewelry pieces are crafted from 18kt gold, natural diamonds (Cut: Round – Color: G – Clarity VS), and natural stones.

 

  1. Where do the raw materials used for Chokas Jewelry come from?

The 18 Kt gold (750/1000) used by Chokas Jewelry is sourced from RJC (Responsible Jewelry Council) certified suppliers. Diamonds are sourced from Kimberley Process compliant sources, and natural stones are obtained from conflict-free origins.

 

  1. Is silver jewellery also available?

Yes, Chokas Jewelry offers pieces crafted exclusively in 18k gold. However, we also have a selection of silver jewellery available.

 

  1. How do I find the right size for me?

You can refer to our size guide available on our website by clicking 

  1. How can I verify the authenticity of my Chokas Jewellery piece?

We guarantee the authenticity of all products purchased through our website and authorised dealers. Authenticity is further ensured through the presence of trademarks on our creations, including the title trademark (750), company trademark (insert trademark number), brand trademark (Chokas Jewelry), and the trademark indicating the country of origin (THAI).

 

  1. Where is the nearest Chokas Jewelry dealer located?

Discover the nearest Chokas Jewelry dealer and related information by visiting our Store Locator

 

 

ORDER

  • I can’t access my profile, what should I do?

If you’re unable to access your Chokas Jewellery profile, follow these steps:

  1. If you’ve forgotten your password, click on the “Forgot your password?” link on the Login page. Follow the instructions to reset your password.
  2. For further assistance, contact us at info@chokasjewelry.com.

 

  • How can I find the jewelry I’m interested in?

To explore Chokas Jewelry pieces on our website, simply click on “Jewels” or “Collections” in the top menu. You can also use the search option to find specific products.

 

  • Once I’ve chosen the jewelry, how can I place an order?

To make a purchase on chokasjewelry.com:

  1. Click on the “Add to cart” button on the desired jewelry pages.
  2. Navigate to the Shopping Bag icon at the top right to review your selection.
  3. Click on “Check out now” to view the order summary.
  4. Proceed to enter your personal data and shipping address.
  5. Choose your preferred payment method.
  6. Finally, click on “Purchase” to complete your order.

 

  • How can I remove an item added by mistake in my shopping cart?

If you’ve accidentally added items to your shopping cart, you can easily remove them by clicking on the “x” icon next to each jewel on the CHECK OUT page.

 

  • I don’t see the prices of the jewels on the site. How do I know the price?

If you’re unable to view the prices of the jewellery on our site, please contact our customer service by sending an email to info@chokasjewelry.com.

 

  • Is it safe to order on chokasjewelry.com?

Ordering on our site is completely secure. Chokas Jewelry prioritises the privacy of our customers, and all personal data is handled in accordance with our Privacy Policy and in compliance with the General Data Protection Regulation (GDPR) of the European Union.

 

  • Where is my order?

You can track the progress of your order, including shipment details and order history, by logging into your customer account.

 

  • Can I delete my order?

Unfortunately, orders cannot be deleted once confirmed. However, you can return the package according to our Return Policy.

 

  • Can I change my order?

Once orders are confirmed, they are automatically processed and cannot be altered. For specific requests regarding order changes, please send an email with the subject “Change my order” to info@chokasjewelry.com.

 

  • Which payment methods are accepted on the Chokas Jewelry website?

Chokas Jewelry website accepts payment by credit card, PayPal, or bank transfer.

 

  • Why can’t I complete my order?

Ensure that you’ve provided all necessary information for your chosen payment method. If paying by credit card, we recommend contacting your bank.

 

  • Is it possible to use multiple payment methods for a single order?

 

Currently, only one form of payment is accepted per order.

 

  • Is VAT included in the final price of Chokas Jewelry products?

Product prices displayed on the website include VAT, customs duties, sales taxes, or other applicable taxes.

 

SHIPMENTS

 

  • Can I choose a delivery date/time?

Unfortunately, we do not offer the option to select a specific date and time for delivery.

 

  • Can my shipping address be different from my billing address?

Yes, your billing address can differ from your shipping address, but both addresses must be within the same country. If they are not, please contact our customer service and send an email to info@chokasjewelry.com before finalising your order.

 

  • When will my order be shipped?

You will receive a confirmation email once your order has been shipped.

 

  • How can I track my shipment?

You can track the status of your shipment on the courier’s website using the references provided in the email. Ensure to provide a telephone number for the courier to contact you during delivery. After two unsuccessful delivery attempts, the package will be held at the courier’s warehouse for collection.

 

  • Is a signature required upon delivery of my order?

Yes, when your Chokas Jewellery order is delivered, the customer (or an assigned individual) is required to sign the delivery note and present a valid identification document.

 

  • Can I modify the shipping address after confirming my order?

If you need to change the shipping address after confirming your order, please contact our customer service immediately send an email with the subject “Change the shipping addressr” to info@chokasjewelry.com.

 

  • What are the shipping costs for my order?

Shipping for our jewellery is complimentary.

 

  • Which courier does Chokas Jewelry use?

We utilize an express courier for all our shipments.

 

  • What are the estimated shipping times?

Shipping times for our jewellery typically range from 5 to 20 business days from the receipt of your order payment. If paying by credit card, please allow an additional business day for administrative checks. For bank transfers, shipping times commence upon payment confirmation.

 

  • I have received a damaged package, what should I do?

We take utmost care in packaging the jewellery you’ve ordered. If the outer packaging appears damaged at the time of delivery, please add the following note on the delivery receipt before signing: “I accept the package subject to inspection due to damage.” This indicates acceptance of the parcel with reservations. If you’ve received a damaged package, please promptly report it to our customer service team at info@chokasjewelry.com. If the courier refuses to acknowledge your note, please reject the package and contact our customer service team at info@chokasjewelry.com.

 

 

RETURNS AND EXCHANGES

  • Can I change my order?

We apologise, but once an order has been confirmed or delivered, it cannot be altered. However, you can utilise our return policy.

 

  • What is Chokas Jewelry’s exchange policy?

Items purchased from Chokas Jewelry US Online Store in their unused and original condition can be exchanged within 30 days of purchase at one of our store locations. Chokas Jewelry Gift Cards or E-Gift Cards are non-returnable. Please note that promotions, clearances, or sales may have modified terms and conditions. Unfortunately, we are unable to accept exchanges by mail.

 

  • Exchange in-store:
  1. Locate your nearest Chokas Jewelry store at stores.chokas jewelry.com.
  2. Bring the original packing slip or email invoice along with the merchandise you wish to exchange to the Chokas Jewelry store.
  3. Please note that your original shipping cost is not considered for exchange and is non-refundable.

 

  • For Store Closures, please see below for instructions on handling exchanges:
  1. Return the original item via the enclosed return label and return form.
  2. Visit our website and select the new size/style you desire and proceed with the purchase.
  3. Kindly note that your original shipping cost is not considered for exchange and is non-refundable.

 

WARRANTY 

Ref : https://chokasjewelry.com/5-year-warranty/

 

At Chokas Jewelry, we stand behind the quality of our products and offer a 5-year warranty from the date of purchase for any damage to the material or workmanship of the jewelry. If you experience any issues with your piece within this timeframe, please contact us and we will work with you to find a resolution.

 

We use only the highest quality materials and work with skilled artisans to create handcrafted pieces that are made to last. We are confident in the quality of our products and are proud to offer a warranty to our customers.

 

Please note that our warranty does not cover lost items, normal wear and tear (such as scratches or dents), improper use or storage of your product, or any modifications made to your product by a third party. Additionally, items purchased through a third-party vendor are not covered under our warranty.

 

If you have any questions or concerns about our warranty, please don’t hesitate to contact us. We are always here to help.